FAQs

We Are Here To Help:

What is My Account?

You can manage your account under “My Account” online 24/7. Where you can track your orders, make payments or return an item if you require. 

How can you change password?

You can easily change password by clicking on “Forgot Your Password” in register/login page.

Why Am I receiving emails from Big Buy Group?

We email you to make your shopping experience wonderful.  

We update you with latest shopping trends and deals which can save you money.

You might register your own personal email address so that you can receive all the trends, deals and discounts updates straight in your mailbox.

Why am I not getting email from you?

We won’t send you emails if you’ve not registered on our website to receive trends, deals updates and discounts. So, make sure that you are registered or subscribed on our website to receive these.

Is it possible to receive the latest updates on trends, promotions and discounts?

Yes, you can register for the Big Buy Group Newsletter and get all the updates on trends, products, promotions and discounts. Just click Here

Is it possible to unsubscribe from the Big Buy Group?

Yes, just change your personal settings under My Account and click un-subscribe under newsletter subscription. Should you have any questions just contact our customer service.

How to Buy on our websites?

Choose a category (e.g. women), then items (e.g dress) and select color/style/size you are interested in.

You can find full product details such as the material, color variations, available sizes and the price on the product detail page.

Choose your favorite style in the right size and add it to your My shopping bag. You can add more items, styles, and colors or complete your order.

You can complete your order by registering on our website or via a guest account.

Next easy step is to select delivery address and how would like to pay.

As soon as you confirm your order, you will receive a confirmation email. You will get a big hug “Good Job”

Can I receive the bill in my company name?

Yes, while ordering you can choose between billing and shipping address. To get the bill in the name of your company, just input the name and the address of your company as the billing address.

Which countries do you deliver?

We deliver to the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Romania, Slovakia, Spain, Sweden.

Which languages can I buy?

You can shop in English However you can select your local currency to pay for items.

How can I determine the right size ?

Use our Size Guide. You will find all the necessary information to determine your size there.

How can I return an item?

You can arrange a return of any items within 14 days of receiving items. All returns will be free.

Please contact us with the order number and we will send you all the necessary information how you can return your item.

How can you Pay?

24 hours, 7 days a week Making a payment at Big Buy Group Websites is easy, quick and secure, plus its available 24 hours a day, 7 days a week.

You can make payment by logging in to your account.

You can pay via PayPal, credit and debit cards and with too many other payment modes.

Buy Now, Pay Later:

On the payment page, you can select pay now, pay later or pay in installments.

Internet/Telephone Banking

You can make payments directly from your bank by quoting our sort code 40-25-27 and account number 22506440. You mention your Big Buy Account Number.

Contact Us:

How do I contact you?

You can to make orders & payments, arrange a return and update your details by logging to your “My Account”.

You can do a live chat or call our customer service 24/7.

You can call our Customer Services Team on 02031462000. We are here to help our customers 24/7.

You can also interact with us on Facebook and Twitter and message us directly on Facebook messenger.

Finally, you can email us on

info@bigbuy.global

cs@bigbuy.global

sales@bigbuy.global

returns@bigbuy.global

technical@bigbuy.global

escalations@bigbuy.global

How do I make a complaint?

We assure you that you will have very pleased and wonderful shopping experience with us, however, if, for any reasons you are not happy with our service, we are very sorry and will make our top priority to resolve this asap and make you happy. 

You can contact us 24/7 via live chat, direct phone, Facebook messenger and interact on social media platforms.   

Our Customer Service number is 02031462000. We are available 24/7.

Email us at escalations@bigbuy.global

Or you can send us a letter at:

Big Buy Group Ltd.

118 Pall Mall

London, SW1Y 5ED

Shipping & Delivery:

What are my delivery options?

For detailed Shipping & Delivery information, click here.

WHERE CAN I GET MY ORDER DELIVERED TO?

Any address* where there will be someone in to accept delivery. We use different couriers, so a signature might be required on some items delivery. Please note that we cannot change the delivery address once you have confirmed your order.

*Please note – we do not ship to addresses in San Marino, Ceuta, Canary Islands and the Channel Islands.

How long does the delivery take?

Our delivery time is 2-3 working days. You will find the estimated delivery time at the checkout. Delivery time is based on the location of the items, delivery address, shipping methods and courier chosen.

ARE THERE ANY SHIPPING FEES?

Free shipping starting at an order value of £50. Shipping fee for orders below £50 is £4.95.

You will get exact shipping charges at checkout based on a number of items, location of the item, weight of the item etc.

How do I track my order?

Log in to your account, click on ‘Recent Orders’ and click “Track My order”

However, we will update you via email and SMS at every stage of your order.

How Can I Cancel My order

You can cancel your order in few easy steps;

Log in to your account. Click your recent orders, find your order and click on cancel item. You will then see a confirmation message that your order has been canceled.

Please note, your order may already have been processed and be on its way to you. You have the legal right to cancel your order within 14 days of receiving the items. This might not apply to personalized products or certain audio/video equipment/computer software.

How can I change my delivery date, time or delivery address?

It might be difficult to change delivery date and time depending on the location of the item and courier conditions. However, you can track you’re your order and manage the delivery there.

What will happen if I miss my delivery?

Don't worry, if you miss the delivery we will leave the item with your neighbor or we’ll leave a card with contact details on it for you to call and arrange your delivery for another day.

What if my delivery is late?

Sometimes we experience issues that cause a slight delay in your delivery. We work hard to recover this so that you’re not affected, but if we get it wrong then we’re sorry we didn’t deliver when we said we would.

Where possible we will inform you of any delay and you can check the current status of your delivery in ‘My Account’

Security & Privacy:

Is it safe to buy at Big Buy Group Websites?

Definitely, it is safe and secure to shop at Big Buy Group Websites. We use secure SSL on all our websites. Which means that your personal data will be encrypted and cannot be viewed by others. We comply with all rules of data protection and all other legal requirements and will not share your personal information with others without your approval.

What are your Terms and Conditions?

You can find full terms and conditions by clicking here.

What can I do if I think I have been a victim of ID theft?

If you think you have been the victim of identity theft, then you can take the following action:

  1. Contact our dedicated Identity theft team, where you will be assigned a personal caseworker who will deal with the matter for you. They can be contacted at Identity Theft Team, Big Buy Group Ltd. 118 Pall Mall, London SW1Y 5ED. For immediate resolution, call us on 02031462000 or chat us on Facebook messenger.
  2. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications. You can apply for your credit file from the following agencies:
Equifax PLC

Credit File Advice Centre

PO Box 1140

Bradford

BD1 5US

Tel: 0844 335 0550

Experian Ltd

Consumer Help Service

PO Box 9000

Nottingham

NG80 7WP

Tel: 0844 481 8000

Callcredit Ltd

Consumer Services Team

PO Box 491

Leeds

LS3 1WZ

Tel: 0870 060 1414

What is ID theft?

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk.

If you feel you have been a victim of identity theft please call us on 02031462000 or interact us on Facebook chat.

Where can I get further information on ID theft?

There are a number of different agencies that can provide further information with regards to identity theft.

CIFAS

6th Floor, Lynton House

7-12 Tavistock Square

London

WC1H 9BQ

www.cifas.org.uk

Home Office Identity theft page

www.identity-theft.org.uk

How can I prevent my identity from being stolen?

Ensure all your personal details are kept confidential. Avoid giving them out easily and store them in a secure location.

Destroy documents such as bank and other credit statements, household bills, and receipts that may show your name or other personal details.

Make sure that you thoroughly check statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer want to use and change the addresses on them when you move.

Product Reviews:

Are product reviews important?

We really value our customer feedback and we would like to request all our customer to leave reviews on their purchases. We can use this information to improve our products and services to deliver the wonderful shopping experience to our customers.

How do I write a review?

After you've bought a product on our website, we will send you a follow-up email asking to write a review, with some surprise rewards.

Every time, you write a review on any product, you will be eligible to win a £300 credit on your account. * T&C applies.

 

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